End User Support, Deliver End-User Support

Unit 7 End designr Support Assignment No.3- cede End- exerciser Support Q1) You work for a underling company of a study mul supportational corporation. A formations supplier is rolling out a new purlieu to all companies in the group. This involves new ne iirks, pcs, servers and package. The sign resource leave be three technicians, one of which pass on be bonk in system support. The other ii technicians will be new-fangled from college with no industry experience. You use up to congeal up a support group in time for the system rollout. i.          disposition the t solicits that you will have to cause to establish the group. ii.          order the actions. iii.          pardon your reasoning for the prioritisation. 1.         Provide elemental training to the ii technicians in basic web hardware and software product adeptness. 2.          hang hold up up procedure notes for the tasks take to complete the vane and software installation. 3.         Provide a cot sheet for procedures to follow in the case of faults or problems with installation. 4.          come down up a picayune riddle network and ask the two technicians to install network equipment with the exception of servers, routers, firewalls or switches. 5.         Should the test network prove successful, tin basic training in setup and maintenance of servers. 6.

        Use the experienced technician to install servers, routers, firewalls and switches and to administer the work of the other two technicians. The above list is set out in anteriority order. The reason for the order is that technicians should be trained initially and be given notes to follow in the case of problems, they should then be supervised on a test network so that they both gain experience and can be retrained in areas of need if necessary. This is all necessary to do prior to the requirement installation as the installation needs to be completed... If you deficiency to get a in force(p) essay, order it on our website: Ordercustompaper.com

If you want to get a full essay, visit our page: write my paper